Your Privacy Is Our
Responsibility
Your personal information is stored with the highest level of security on the 33bmw platform. Read this policy to understand what data is collected, why it is collected, and how it is kept secure.
Introduction & Scope
1 Purpose of This Policy
This privacy policy ("Policy") has been prepared on behalf of the 33bmw online gaming platform ("Platform", "we", "our"). This policy explains what personal information is collected when you use 33bmw's website, mobile application, and other services, how that information is used, when and with whom it may be shared, and what rights you have over your information.
By using this website or registering an account, you are considered to have read, understood, and accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.
2 Who This Policy Applies To
This policy applies to all users of the 33bmw platform, including:
- Registered members who manage an active account.
- Unregistered visitors who only browse the website.
- Those who use our customer support service.
- Those who participate in our promotional offers.
What Information We Collect
3 Information You Provide Directly
When you create an account on 33bmw, make a deposit or withdrawal, or contact our customer support, you voluntarily provide us with certain information. This information may include:
- Full name, date of birth, and gender.
- Email address and mobile number.
- Permanent address and nationality.
- National ID (NID), passport, or driving licence number (for identity verification).
- Financial information — bKash, Nagad, Rocket account numbers or bank account details (for processing transactions).
- Account password (stored in encrypted form).
4 Automatically Collected Information
When you use our platform, certain information is collected automatically. This includes:
- IP address and device identifier information.
- Browser type, version, and operating system information.
- Time spent on the platform, pages visited, and click patterns.
- Information obtained from cookies and similar tracking technologies.
- Login and logout times, transaction history, and gameplay data.
- Geographic location (country or city level only — not precise GPS location).
5 Information Received from Third Parties
In some cases we may receive information about you from trusted third parties, such as:
- Identity verification service providers.
- Payment processing partners (bKash, Nagad, Rocket, and bank transfer services).
- Fraud detection and security service providers.
In such cases, the third party is also bound by their own privacy policy and may only share with us information that has been collected lawfully.
Purposes of Using Information
6 Primary Purposes of Use
33bmw uses your information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Transaction Processing: To complete deposits and withdrawals successfully and to maintain financial records.
- Identity Verification: To complete the KYC (Know Your Customer) process to prevent fraud and money laundering.
- Customer Support: To resolve your questions, complaints, or issues.
- Platform Improvement: To analyse user experience and improve service quality.
- Security: To protect the platform from unauthorised access, fraud, and cyber attacks.
- Responsible Gaming: To identify excessive gambling patterns and provide assistance where needed.
- Communication: To send important policy updates, transaction confirmations, and account-related notifications.
7 Marketing & Promotional Communications
With your consent, 33bmw may send you information about bonus offers, promotional proposals, and new features. You can stop such communications at any time through your account settings or by contacting our support team.
Information Disclosure & Sharing
8 Who Your Information May Be Shared With
33bmw does not sell your personal information to third parties. However, your information may be shared in the following circumstances and as applicable:
- Payment Providers: The relevant financial institutions for processing bKash, Nagad, Rocket, and bank transfers.
- Identity Verification Agencies: To complete KYC and compliance processes.
- IT Service Providers: Those who work under strict confidentiality agreements for server management, cybersecurity, and analytics services.
- Legal Authorities: By court order, legal obligation, or at the request of a regulatory body — only the minimum information necessary.
- Business Transfers: In the event of a merger, acquisition, or asset sale — the new owner will be bound by the same privacy obligations.
9 International Data Transfers
Our servers and technology infrastructure may sometimes be located outside Bangladesh. In such cases your information may be transferred internationally. However, for any such transfer we ensure that appropriate safeguards are in place and that your information is protected to a standard consistent with this policy.
Data Protection & Security
10 Technical & Organisational Measures
33bmw applies industry-standard security measures to protect your information. These include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
- Password Protection: Passwords are never stored in plain readable form — strong hashing algorithms are used.
- Access Controls: Only authorised staff can access the information they need.
- Regular Security Reviews: Regular audits are conducted to identify vulnerabilities.
- Data Backup: Regular backups reduce the risk of data loss.
- Suspicious Activity Monitoring: Automated systems monitor for unusual behaviour around the clock.
While we make every effort, no digital service is 100% secure. In the event of a data breach we will notify affected users in a timely manner as required by applicable law.
11 Data Retention Period
We retain your information only for as long as:
- Your account remains active and it is needed to provide the service.
- It is required to meet legal or regulatory obligations — for example, financial records must be maintained for a specified period.
- It is needed to resolve legal claims or disputes.
Even after an account is closed or deactivated, some information may be retained for a defined period for legal compliance purposes. Once that period has passed, the information will be securely deleted or anonymised.
Cookies & Tracking Technologies
12 Use of Cookies
33bmw uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: To keep login sessions active and ensure security. Disabling these will prevent the platform from functioning properly.
- Performance Cookies: To analyse which parts of the website are used most and to improve performance.
- Functional Cookies: To remember your preferences and settings, such as language preference.
You can manage cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.
Your Rights
Every user of 33bmw has the following rights over their personal information.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is inaccurate or incomplete, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances you can request that your information be deleted — where there is no legal obligation to retain it.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes.
Right to Data Portability
The right to receive a copy of your information in a structured, commonly used format.
Right to Restrict Processing
In certain cases you can request that processing of your information be limited or paused.
Special Provisions & Amendments
13 Third-Party Links
Our platform may contain links to third-party websites. Clicking these links will take you to a different site outside 33bmw's control. 33bmw is not responsible for the privacy policy of those sites. You are advised to review the privacy policy of any third-party site before visiting it.
14 Changes to This Policy
33bmw may update this privacy policy from time to time. For significant changes we will publish a notice on the platform and inform registered users by email. The updated policy will take effect from the date it is published.
Continued use of the platform after any changes will be considered as your consent to the revised terms. We therefore recommend that you revisit this page regularly.
15 Legal Dispute Resolution
Any dispute relating to this privacy policy will first be attempted to be resolved through 33bmw's support team. If a resolution cannot be reached through discussion, the matter will be settled through the applicable legal process.
Have questions about your privacy ?
Our support team is available 24/7 in Bengali and English to assist you.